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Jobs at Porsche Centre Tonbridge

Join our team at Porsche Centre Tonbridge

Our Centre prides itself on operating with a high level of integrity to deliver an exceptional customer experience. We believe this ethos sets us apart from our competition and promotes an inspiring and challenging workplace. Therefore, we look for candidates with the same sense of passion and enthusiasm needed to drive our business forward.

Any vacancies will be listed below. However, if we are not currently hiring and you are interested in working with us, please send us your CV and a covering letter to chris.partlett@porschetonbridge.co.uk , which you can find in the footer of each page or on the About Us page.

Product Pro

Do you have the knowledge and passion for cars?

Do you love the Porsche brand? If so, we have a fantastic opportunity for a first-class Product Pro to join us at Porsche Centre Tonbridge.

About the role and what we’re looking for

You’ll be our brand ambassador who spreads a positive and enthusiastic atmosphere towards Porsche Centre Tonbridge and its visitors. Being a product and technology expert, you will provide a customer-centric, fascinating experience, and create unexpected and personalized ‘wow moments’ within the customer journey.

The Product Pro ensures a personal, high-quality and exclusive customer care by conducting detailed need analysis & product explanations with the required time, to satisfy the customers desired information level, pre-qualification, enthusiasm and trust.

Your responsibilities include, but are not limited to:

  • Being customer centric/fully focused on the customer. e.g. by impressing, and creating fascinating moments. Inspiring the customers enthusiasm for the Porsche brand and products during daily work.
  • Staying up to date on products, technologies (e.g. Connect) to provide the depth of knowledge required for customers and colleagues
  • Staying up to date on competitor products and technologies
  • Provide brand experiences to visitors by sharing unique insights about Porsche models, technologies, brand and history
  • Act as a brand ambassador. Inspire and ‘wow’ visitors
  • Carry out initial needs analysis and find out interests/specific preferences of the customers
  • Suggest relevant, suitable options for the customer based on their lifestyle and needs so they can decide
  • Become the expert and “go to person” for Connect in order to maximally support the Sales team
  • Explanation of innovative services (e-Mobility especially related to charging, Porsche Drive)
  • Always up to date on the latest Porsche technologies and trends
  • Involve the customers senses to impress and “wow”, explaining how things works, but recommending the customer try it out themselves to get the full experience
  • Utilize the showroom media in tech talks (e.g. showroom assistant, digital signage, VR applications, Porsche Centre App)
  • Configure and visualise the customer’s desired new car and offer personalization options
  • Explain features fully to ensure customers understand the added value
  • After initial consultation, hand the customer over to the Sales Consultant to ensure a seamless experience (e.g. with a short synopsis covering the important points gathered from the customer)
  • Act as a Product Expert and support Sales Consultants with more niche or specific customer questions (e.g. during presentation, test-drive or configuration phase)
  • Execution of test drive (support activities for the sales consultant) and detailed handover of the customer to the sales consultant. When required.
  • Prepare test drive car in advance (fuel, cleanliness, pre heat/cool down car in winter/summer, place refreshments, enter suitable radio channel and exciting test drive route in navigation system)
  • Preparation and execution of Masterclass (Connect activation, additional explanations and other services, if not done in the first delivery)
  • Be prepared and know the car/customer and their specific purchase information (bought the car when? Why this model and features?)

 

In return, we offer a competitive salary including bonus. Benefits include Onsite Parking, Employee Assistance Programme, Brand Training and Development, 22 days holiday rising with service plus bank holidays. To apply; send your CV & Cover Letter to chris.partlett@porschetonbridge.co.uk

We look forward to hearing from you!